MainHelp CenterPersonal Account

Personal Account

All you need to know to troubleshoot and get started with your Personal Account.

Wallet

How can I add/update my IBAN?
Adding funds to my wallet

Profile Settings

How do I close my Ziina account on iOS?
How can I change my ZiiName?
How can I change my mobile number?
How do I check my transaction history?

Cash Outs

What is the minimum amount I can transfer to my bank account?
How much does it cost to transfer funds to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?
Can I update my bank account details?
What is the maximum amount I can transfer to my bank account?

Receiving Payments

How fast is the money transfer?
Which currencies does Ziina support for international payments?
Can I accept payments internationally?
How do I create a payment link to receive a payment?
Do my peers need to download Ziina to pay me?
Which payments methods are accepted?
What is a ZiiLink?
How can I receive payments?
How to create a payment link?

FAQ

Is Ziina safe to use?
How do I download the Ziina app?
How do I access my Ziina wallet transactions statement?
Can I top up my Ziina wallet?

Getting Started with your Personal Account

What are the requirements for a Personal account?
What is Ziina Personal account?
How can I create a Ziina Personal Account?

Sending a Payment

Does the recipient need a bank account?
How can I send a payment?

Limits and Fees

How do I upgrade to a professional account?
What is the maximum amount I can receive in a calendar month?
What is the minimum amount I can receive per transaction?
What is the maximum amount I can receive per transaction?
Are there different charges for international payments?
What are the fees to use Ziina's personal account?
What are the transaction limits for my personal account?