MainHelp CenterPersonal Account

Personal Account

All you need to know to troubleshoot and get started with your Personal Account.

Cash Outs

How much does it cost to transfer funds to my bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?
Which banks can I cash out to?
Can I update my bank account details?
What is the maximum amount I can transfer to my bank account?
What is the minimum amount I can transfer to my bank account?
How can I withdraw funds from my Ziina wallet to bank account?
What is a cash out?

Limits and Fees

What are the transaction limits for my personal account?
How do I upgrade to a professional account?
What is the maximum amount I can receive per transaction?
What is the minimum amount I can receive per transaction?
Are there different charges for international payments?
What is the maximum amount I can receive in a calendar month?

Receiving Payments

Which currencies does Ziina support for international payments?
How do I create a payment link to receive a payment?
Which payments methods are accepted?
Does the payment link (ZiiLink) expire?
Can I accept payments internationally?
How can I receive a payment with the QR code?
How to create a payment link?
Do my peers need to download Ziina to pay me?
What is a payment QR code?
How do I generate a QR code to receive a payment?
How can I receive payments?
How fast is the money transfer?
What is a ZiiLink?

Profile Settings

How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my mobile number?
How can I change my ZiiName?

General Questions

How do I access my Ziina wallet transactions statement?
How can I add cards to my Ziina wallet?
How do I download the Ziina app?
Can I top up my Ziina wallet?
Is Ziina safe to use?
Does Ziina offer loans?

Getting Started with your Personal Account

What is Ziina Personal account?
What are the requirements for a Personal account?
How can I create a Ziina Personal Account?

Wallet

Adding funds to my wallet
How can I add/update my IBAN?

Sending a Payment

Does the recipient need a bank account?
How can I send a payment?